Disclaimer
Important legal notices and disclaimers for our services
Important Legal Notice
Please read this disclaimer carefully before using our website or services. This information explains important limitations and clarifications about our role in the ECO4 scheme and the services we provide.
General Disclaimer
The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information contained herein.
Information Accuracy
ECO4 scheme details, eligibility criteria, and available measures are subject to government policy changes. We update our information regularly but cannot guarantee real-time accuracy of all scheme details.
Service Availability
ECO4 scheme funding and availability varies by region and time. Service availability depends on energy company obligations, government funding, and installer capacity.
ECO4 Scheme Specific Disclaimers
Government Scheme Limitations
Important ECO4 Facts
- ECO4 is a government scheme with finite funding allocated to energy companies
- Eligibility criteria may change based on government policy updates
- Funding availability varies by geographical area and time of year
- Not all properties will qualify for all types of improvements
Eligibility Assessment
Initial eligibility assessments are indicative only. Final eligibility is determined by:
Energy Companies
Final funding approval
Property Surveys
Technical feasibility assessment
Documentation Review
Verification of eligibility evidence
Our Role and Responsibilities
What We Are
Free Boiler Scheme Service Provider
We are an authorized ECO4 scheme facilitator that helps UK residents access government-funded energy efficiency improvements. We work with:
- • Approved installation companies
- • Major UK energy suppliers
- • ECO4 scheme administrators
- • Government regulatory bodies
What We Are Not
Important Clarifications
- We are not a government agency or department
- We are not an energy company or utility provider
- We are not the direct installer of heating equipment
- We are not a financial advisor or benefits agency
- We do not guarantee approval of all applications
Financial and Savings Disclaimers
Energy Savings Estimates
Important Notice About Savings
Energy savings figures provided on our website are estimates based on typical households and average energy usage patterns. Actual savings may vary significantly based on:
- • Your individual energy usage habits
- • Property size, age, and construction type
- • Current energy tariff and supplier
- • Weather conditions and seasonal variations
- • Effectiveness of existing insulation and heating
- • Number of occupants and usage patterns
No Financial Advice
We do not provide financial advice or guidance about benefit entitlements. Information about qualifying benefits is for general guidance only. For specific advice about your benefit situation, consult with Citizens Advice, your local council, or the Department for Work and Pensions.
Technical and Installation Disclaimers
Property Suitability
Not all properties are suitable for all types of ECO4 improvements. Suitability depends on:
Property Factors
- • Property age and construction type
- • Existing heating system configuration
- • Structural suitability for improvements
- • Access for installation work
- • Planning and building regulation requirements
Technical Limitations
- • Gas supply availability and capacity
- • Electrical system compatibility
- • Existing infrastructure constraints
- • Environmental and conservation restrictions
- • Health and safety considerations
Professional Assessment Required
Final determination of suitable improvements requires a professional property survey. Online assessments and estimates are preliminary only and do not guarantee specific measures or installations.
Third Party Service Providers
Installation Partners
We work with a network of approved installation companies to deliver ECO4 improvements:
Installer Standards
- • All installers are Gas Safe registered and fully insured
- • Regular quality and compliance monitoring
- • Background checks and professional certifications verified
- • Adherence to industry standards and best practices
Installer Independence
- • Installers are independent contractors, not our employees
- • Installation quality is the responsibility of the installer
- • Warranty claims are handled by installers and manufacturers
- • We facilitate resolution but are not directly liable for installation issues
Energy Company Partnerships
Funding and Approval
ECO4 improvements are funded by energy companies as part of their government obligations. Final approval and funding decisions rest with these energy companies, not with us. We facilitate applications but cannot guarantee funding approval.
Website and Technology Disclaimers
Website Availability
While we strive to maintain continuous website availability, we cannot guarantee uninterrupted access due to:
Technical Factors
- • Server maintenance and updates
- • Internet connectivity issues
- • Technical failures or outages
- • Cyber security incidents
External Factors
- • Third-party service provider issues
- • Network infrastructure problems
- • Force majeure events
- • Government or regulatory requirements
Data Transmission
Internet Security Notice
While we implement security measures to protect your data, no internet transmission is 100% secure. We cannot guarantee the security of information transmitted to our website, though we use industry-standard encryption and security practices.
Health and Safety Disclaimers
Installation Safety
Safety Responsibilities
While our installers follow strict safety protocols, property owners have important safety responsibilities:
- • Ensure safe access to work areas
- • Remove personal belongings from work zones
- • Inform installers of any known hazards
- • Follow safety instructions during work
- • Report any safety concerns immediately
Gas Safety
Gas Safe Requirements
All gas work is performed by Gas Safe registered engineers. However, you should arrange annual gas safety checks independently and contact Gas Safe Register immediately if you smell gas or suspect any safety issues.
Accuracy of Information
Content Updates
We regularly update our website content to reflect current ECO4 scheme information, but cannot guarantee that all information is always current due to:
Government Changes
- • Policy updates and scheme modifications
- • Eligibility criteria changes
- • Funding allocation adjustments
- • New regulations or requirements
Market Factors
- • Energy price fluctuations
- • Technology improvements
- • Installer availability changes
- • Regional variation in services
Our Commitment
We commit to updating our information regularly and notifying users of significant changes that may affect their applications or eligibility. However, we recommend verifying current scheme details with us directly before making decisions.
External Links and References
Our website contains links to external websites for additional information and resources:
Government Resources
Links to official government websites (gov.uk, Ofgem) are provided for authoritative information about ECO4 and energy efficiency schemes.
Partner Websites
Links to installer, manufacturer, or energy company websites are for convenience only. We are not responsible for their content or services.
External Content Disclaimer
We are not responsible for the content, accuracy, or practices of external websites. Use of external links is at your own risk and subject to their terms and conditions.
Force Majeure and Service Interruptions
We are not liable for any failure or delay in service delivery due to circumstances beyond our reasonable control, including:
Natural Events
- • Severe weather conditions
- • Natural disasters
- • Flooding or environmental issues
External Factors
- • Government policy changes
- • Supplier or installer issues
- • Materials or equipment shortages
Extraordinary Events
- • Pandemic or health emergencies
- • Industrial action or strikes
- • Cyber attacks or security breaches
Regulatory Compliance
ECO4 Scheme Compliance
Regulatory Framework
Our services operate within the regulatory framework established by:
- • Ofgem (Office of Gas and Electricity Markets)
- • Department for Business, Energy & Industrial Strategy
- • Energy company ECO4 obligations
- • Local authority building control requirements
Changes to Regulations
Regulatory Updates
ECO4 scheme regulations may change during the scheme period (2022-2026). Such changes may affect eligibility criteria, available measures, or application processes. We will update our services to comply with new regulations as they come into effect.
Professional Advice Disclaimer
The information and services provided through our website should not be considered as professional advice in the following areas:
Financial Advice
We do not provide financial planning, investment advice, or benefit entitlement guidance. Consult qualified financial advisors or benefit specialists for such advice.
Legal Advice
Information about rights, obligations, or legal matters is for general guidance only. Seek qualified legal advice for specific legal questions or disputes.
Technical Advice
While we provide general information about heating systems and energy efficiency, specific technical advice should come from qualified heating engineers.
Medical Advice
References to health benefits of warm homes are general information only. Consult healthcare professionals for medical advice about heating and health.
Legal Questions and Concerns
If you have questions about this disclaimer or need clarification about any legal aspects of our service:
Contact Our Legal Team
Contact Details:
Response Times:
- • General enquiries: 2 working days
- • Legal questions: 5 working days
- • Complex matters: 10 working days
Effective Date and Updates
Current Version
This disclaimer was last updated on 30 December 2025 and is effective immediately for all users of our website and services.
We may update this disclaimer to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated through our website and to existing customers via email.
Acknowledgment
By using our website or services, you acknowledge that:
- You have read and understood this disclaimer
- You accept the limitations and exclusions described
- You understand our role as facilitators, not direct service providers
- You agree to seek professional advice where appropriate
Related Legal Information: