Free Boiler SchemeFrequently Asked Questions

The free boiler scheme is a UK Government initiative called ECO4 (Energy Company Obligation 4) that provides free boiler replacements to eligible households. The scheme is designed to help reduce energy costs and improve home heating efficiency for qualifying UK residents.

You may qualify if you receive Universal Credit, JSA, ESA, Income Support, or Pension Credit, have a household income under £31,000 annually, your property has an EPC rating of D-G, or your existing boiler is over 8 years old.

No, both homeowners and private tenants can qualify for the scheme. However, if you're a tenant, you'll need your landlord's permission for the installation. Social housing tenants should check with their housing association.

Eligible benefits include Universal Credit, Job Seekers Allowance (JSA), Employment Support Allowance (ESA), Income Support, Pension Credit, Council Tax Support, Housing Benefit, and Child Tax Credit.

Yes, pensioners are a priority group for the ECO4 scheme. If you're over 60 and receive Pension Credit, Council Tax Support, or have a low household income, you're likely to qualify for a free boiler replacement.

The online eligibility check takes 30 seconds, home assessment takes 30-45 minutes, application processing takes 24-48 hours, and professional installation takes 1-2 days. The complete process typically takes 3-5 days from start to finish.

You'll need your postcode, property type, household income details, current boiler information, number of occupants, any benefits received, and basic contact details. No sensitive financial documents are required initially.

Yes, all applications are processed securely in accordance with UK data protection laws. Your personal information is never shared with third parties and is only used for processing your ECO4 application.

Yes, you can complete your eligibility check and application online in just 2 minutes. You can also call our free helpline on 0800 368 9625 for assistance with your application.

After submission, we'll contact you within 24 hours to confirm eligibility and arrange a free home assessment. If approved, we'll schedule your professional boiler installation within 5-7 days.

The scheme is completely free with no upfront costs, hidden fees, or charges. Everything is covered by the government ECO4 scheme including the new boiler, professional installation, old boiler removal, and warranty.

No, there are absolutely no hidden costs, fees, or charges. The ECO4 government scheme covers 100% of the costs including the new boiler, installation, removal of old equipment, and ongoing warranty.

The free installation includes a brand new energy-efficient boiler, professional Gas Safe registered installation, removal and disposal of your old boiler, full system commissioning, safety certification, and comprehensive warranty.

No upfront payments are required. The ECO4 scheme is funded entirely by the UK Government and energy companies. You won't pay anything at any stage of the process.

All new boilers come with a comprehensive manufacturer warranty typically ranging from 5-10 years. We also provide ongoing support and guidance for maintenance and any warranty claims.

All installations are carried out by Gas Safe registered engineers who are fully certified and experienced in ECO4 scheme installations. We only work with qualified professionals who meet government standards.

A typical boiler installation takes 1-2 days depending on the complexity of your heating system. Most installations are completed within one day, with minimal disruption to your daily routine.

You'll receive a brand new, energy-efficient condensing boiler from leading manufacturers such as Worcester Bosch, Vaillant, or Baxi. The specific model depends on your property's heating requirements and hot water needs.

Yes, safe removal and disposal of your old boiler and heating equipment is included in the service. Our engineers handle all removal and ensure your property is left clean and tidy.

The ECO4 free boiler scheme covers all regions of the United Kingdom including England, Wales, Scotland, and Northern Ireland. All UK postcodes are eligible for the scheme.

ECO4 (Energy Company Obligation 4) is the UK Government's latest energy efficiency scheme running from 2022-2026. It requires energy suppliers to fund energy efficiency improvements for eligible households, including free boiler replacements.

Yes, the ECO4 scheme is an official UK Government initiative regulated by Ofgem. We are approved partners working directly with the scheme administrators to deliver free boiler replacements to qualifying households.

The scheme is funded by major energy suppliers as part of their obligations under UK Government regulations. Energy companies contribute to a central fund that pays for energy efficiency improvements including free boilers.

The current ECO4 scheme runs until 2026. However, funding is allocated on a first-come, first-served basis, so we recommend applying as soon as possible to secure your free boiler replacement.

Yes, we work around your schedule to find a convenient installation date. Our team will contact you to arrange a suitable time that works for you, typically within 5-7 days of approval.