Terms and Conditions
Terms of service for our free boiler scheme and ECO4 services
Important Notice
By using our website or services, you agree to these terms and conditions. Please read them carefully before proceeding with any ECO4 application or using our services.
Introduction
These terms and conditions govern your use of the Free Boiler Scheme website and services. We facilitate access to the UK government's ECO4 energy efficiency scheme, connecting eligible households with approved installers and energy companies.
Service Overview
We provide a free service to help UK residents access government-funded energy efficiency improvements including boiler replacements, insulation, and heating system upgrades.
Eligibility and Applications
Eligibility Requirements
To use our services and apply for ECO4 improvements, you must:
- Be a UK resident in England, Scotland, or Wales
- Meet ECO4 scheme eligibility criteria (qualifying benefits or household income)
- Own your property or have landlord permission for improvements
- Provide accurate and truthful information in your application
Application Process
Your Responsibilities
- • Provide accurate information about your circumstances
- • Allow access to your property for surveys and installations
- • Respond promptly to requests for additional information
- • Inform us of any changes to your circumstances
- • Comply with installer safety requirements during work
Service Limitations
What We Can and Cannot Guarantee
What We Provide
- • Free eligibility assessments
- • Connection to approved installers
- • Application support and guidance
- • Customer service throughout the process
- • Quality assurance monitoring
What We Cannot Guarantee
- • Approval of every application
- • Specific installation dates or timelines
- • Particular installer assignment
- • Exact energy savings amounts
- • Coverage of all property types
Important Disclaimers
ECO4 scheme availability and funding is subject to government budget allocation and energy company obligations. Eligibility criteria and available measures may change based on government policy updates.
Website Usage Terms
Permitted Use
You may use our website for legitimate purposes related to ECO4 scheme applications and information gathering. Specifically, you may:
- Browse information about the ECO4 scheme
- Complete eligibility applications
- Contact us for support and information
- Share our content for informational purposes
Prohibited Activities
The following activities are strictly prohibited:
- • Submitting false or misleading information
- • Attempting to access unauthorized areas of the website
- • Using automated systems to submit multiple applications
- • Copying or reproducing our content without permission
- • Interfering with website security or functionality
- • Using the service for commercial purposes without authorization
Installation and Work Terms
Pre-Installation Requirements
Before any work commences, you agree to:
- Allow our surveyor full access to assess your property and heating systems
- Provide accurate information about your property and circumstances
- Obtain necessary permissions (landlord consent, planning permission if required)
- Ensure safe access to work areas for installers
During Installation
Our Commitments
- • Use only Gas Safe registered engineers
- • Complete work to industry standards
- • Minimize disruption to your household
- • Clean up work areas after completion
- • Provide system operation training
Your Responsibilities
- • Provide safe working environment
- • Allow reasonable access for work
- • Inform us of any safety concerns
- • Follow installer safety instructions
- • Report any issues promptly
Warranties and Guarantees
Installation Warranties
Boiler Warranty
New boilers come with manufacturer warranties typically ranging from 5-10 years for parts and 1-2 years for labor. Exact terms depend on the manufacturer and model installed.
Installation Guarantee
All installation work is guaranteed for 12 months from completion date. This covers workmanship defects and installation-related issues.
Insulation Guarantee
Insulation improvements are guaranteed for 25 years under the ECO4 scheme, with installer warranties typically covering 2 years for workmanship.
Warranty Claims
Contact us immediately if you experience any issues with your installation. We will coordinate with the appropriate installer or manufacturer to resolve problems under warranty terms.
Limitation of Liability
Important Legal Notice
While we strive to provide excellent service, we must limit our liability in certain circumstances:
- • We act as facilitators, not as direct service providers
- • Installation work is performed by independent contractors
- • We cannot control all aspects of the ECO4 scheme
- • Government policy changes may affect service availability
Exclusions
To the fullest extent permitted by law, we exclude liability for:
Direct Exclusions
- • Lost profits or business
- • Indirect or consequential damages
- • Data loss or corruption
- • Service interruptions
Third Party Actions
- • Installer workmanship issues
- • Manufacturing defects in equipment
- • Government scheme changes
- • Energy company decisions
What We Do Guarantee
We guarantee to act in good faith, use reasonable skill and care, and coordinate with our partners to resolve any issues that arise during the ECO4 process.
Cancellation and Withdrawal Rights
Your Right to Cancel
You have the right to withdraw from the ECO4 application process at any stage:
Before Installation Starts
You may cancel at any time before work begins with no penalties or charges. Simply contact us to withdraw your application.
During Installation
Once work has commenced, cancellation may not be possible without completing safety-critical aspects. We'll discuss options if you need to stop mid-installation.
After Completion
Completed installations cannot be cancelled, but you retain all warranty rights and ongoing support for any issues that arise.
Intellectual Property
All content on this website, including text, graphics, logos, and software, is owned by or licensed to Free Boiler Scheme and is protected by copyright and other intellectual property laws.
What You Can Do
- • View and browse website content
- • Print pages for personal reference
- • Share links to our pages
- • Quote small portions for legitimate purposes
What You Cannot Do
- • Copy substantial portions of content
- • Use our branding or logos
- • Create derivative works
- • Use content for commercial purposes
Third Party Services and Links
Our website may contain links to third-party websites and we work with various partner organizations to deliver ECO4 services:
Partner Installers
We work with approved installation companies who have their own terms and conditions. You will enter into separate agreements with installers for actual work.
External Websites
Links to government websites, energy company sites, or other resources are provided for convenience. We are not responsible for their content or practices.
Technology Providers
We use third-party technologies for website functionality, analytics, and communications. These services have their own privacy policies and terms.
Complaints and Dispute Resolution
Internal Complaints Process
If you're not satisfied with our service, please contact us first:
How to Complain
Contact Methods:
Response Times:
- • Acknowledgment within 2 working days
- • Investigation completed within 10 working days
- • Final response within 20 working days
External Dispute Resolution
Alternative Dispute Resolution
If we cannot resolve your complaint internally, you may be entitled to use alternative dispute resolution services or pursue legal action through UK courts. We will provide details of available options if needed.
Governing Law and Jurisdiction
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the English courts.
Applicable Regulations
Our services are subject to various UK regulations including but not limited to:
- • The ECO4 scheme regulations and guidance
- • Consumer protection legislation
- • Data protection laws (GDPR and UK DPA 2018)
- • Health and safety regulations
- • Building regulations and planning requirements
Changes to These Terms
We may update these terms and conditions from time to time to reflect changes in our services, legal requirements, or business practices.
How We'll Notify You
- • Update the "last modified" date at the top of this page
- • Display a notice on our website about significant changes
- • Email existing customers about material changes
- • Require acceptance of new terms for continued service use
Contact Information
If you have questions about these terms and conditions or need clarification about any aspect of our service:
General Enquiries
Available Monday to Friday, 8AM to 6PM
Legal Questions
For specific questions about these terms and conditions or legal matters related to our service, please contact us using the details provided.
We aim to respond to all legal enquiries within 5 working days.
Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
If you do not agree with any part of these terms, please do not use our website or services. Continued use constitutes acceptance of any updates to these terms.
Related Legal Information: